Twenty CRM
Open SourceOpen-Source CRM for modern customer relationships – self-hosted and customizable
AI Summary
Twenty is a modern open-source CRM system developed as a self-hosted alternative to Salesforce and HubSpot. It offers complete customization options for data models, workflows and permissions, as well as features like email synchronization, Kanban boards and API integrations. As GPL-licensed software, it is fully owned by the user and is being actively developed by a vibrant community.
✓ Pros
- + Fully open-source and GPL-licensed – complete control and ownership of the software
- + Highly customizable with flexible data models, workflows and permissions
- + Modern, intuitive user interface with Kanban views, dark mode and keyboard shortcuts
✗ Cons
- − Self-hosting requires own infrastructure and technical know-how
- − As a young project, may not yet have all enterprise features of established CRM systems
Use Cases
- → Managing customer data and lead tracking for growing businesses
- → Automating sales workflows with custom pipelines and Kanban views
- → Email synchronization for centralized communication management across teams
- → Integration into existing systems via APIs and webhooks for individual processes
Who is it for?
Ideal for fast-growing businesses and tech teams who want a modern, customizable CRM system and wish to maintain control over their customer data.